ace36 Privacy Policy

1 Introduction and Scope

ace36 is a trusted online betting and casino platform serving users in Bangladesh. This privacy policy ("Policy") is issued by ace36 ("we", "our") and applies to all services provided through the ace36.cam website.

We take your privacy seriously. Your personal information is collected only to improve our services and to provide you with a safe and convenient experience. We never sell your information to unauthorized third parties.

This policy has been prepared in accordance with international data protection standards and may be updated from time to time. We will notify you of any significant changes.

2 What Information We Collect

The following types of information may be collected for the purposes of registration and service delivery on the ace36 platform:

2.1 Personal Identity Information

• Full name
• Date of birth (for age verification — only for users aged 21 and above)
• Email address
• National ID or passport number (where identity verification is required)
• Residential address

2.2 Financial Information

• Mobile banking number — bKash, Nagad, Rocket, Upay
• Bank account details (for bank transfers)
• Transaction history and amounts

Note: Full payment card numbers are not stored on our servers. The payment gateway is secured with SSL encryption.

2.3 Usage and Technical Information

• IP address and device identifier information
• Browser type and operating system
• Browsing patterns on the website and pages visited
• Login time and session information
• Information collected through cookies and similar tracking technologies

2.4 Gaming Activity Information

• Betting history and amounts
• Preferred games and sports categories
• Bonus claims and wagering-related information
• VIP level information and cashback activity

3 Purpose of Using Information

ace36 uses the information collected for the following purposes:

3.1 Service Operation and Delivery

• Account creation and verification
• Processing deposits and withdrawals
• Providing bonuses, cashback, and VIP benefits
• Customer support via 24/7 live chat and email

3.2 Security and Legal Compliance

• Prevention of fraud, money laundering, and illegal activity
• Age verification (21+ users only)
• Ensuring account security
• Meeting legal requirements

3.3 Platform Development

• Improving user experience
• Resolving technical issues and maintaining service quality
• Planning new features and gaming categories

3.4 Communication and Marketing

With your consent, we may notify you by email about new offers, tournaments, or promotions. You may opt out of these communications at any time.

4 Information Sharing and Third Parties

ace36 never sells your personal information. However, certain information may be shared in the following circumstances:

4.1 Payment Processors

Financial information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners. These organizations are governed by their own privacy policies.

4.2 Game Software Providers

Our platform uses software from game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe, among others. Limited information may be shared with these providers to manage gaming activity.

4.3 Legal Requirements

Relevant information may be provided in response to a court order, a lawful request from a law enforcement authority, or a legal obligation.

4.4 Technology Services

We work with trusted technology partners for cloud hosting, cybersecurity, and analytics services. These parties operate under strict confidentiality agreements and may not use your information for their own purposes.

5 Cookies and Tracking Technologies

The ace36 website uses cookies to improve your experience. Cookies are small text files stored in your browser.

5.1 Types of Cookies

5.2 Cookie Controls

You can disable cookies at any time from your browser settings. However, disabling essential cookies may cause some services to not function properly.

6 Data Security Measures

We apply industry-standard technologies and practices to protect your information on the ace36 platform:

• SSL Encryption: All data transfers are secured with 256-bit SSL/TLS encryption.
• Access Controls: Only authorized staff have access to specific data.
• Firewall and DDoS Protection: Advanced security measures are maintained at the server level.
• Regular Audits: The security team conducts regular system reviews and risk assessments.
• Two-Factor Authentication: An additional verification layer is available to secure your account.
• Data Backup: Secure and encrypted backups are maintained on a regular basis.

In the event of a security breach, we will notify affected users as quickly as possible and take the necessary steps.

7 Data Retention Period

ace36 retains your information only for as long as necessary:

• Active account data: for as long as the account remains active.
• Transaction records: for the period required by legal obligations.
• After account closure: some information may be retained for a specific period due to regulatory and legal obligations.
• After withdrawal of marketing consent: marketing-related data is deleted immediately.

Once the specified period ends, data is securely deleted or anonymized.

8 Your Rights

As a user of the ace36 platform, you have the following rights:

8.1 Right of Access

You may request to know what information we hold about you.

8.2 Right of Rectification

If any of your information is incorrect, you may request that it be corrected.

8.3 Right of Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Restrict Processing

In some cases, you may limit the scope of how your information is used.

8.5 Right to Data Portability

You may request your information in a structured, machine-readable format.

8.6 Opt Out of Marketing Communications

You may stop receiving our marketing emails at any time.

To exercise any of the above rights, please contact our support team.

9 Responsible Gaming and Data Protection

ace36 is committed to responsible gaming. To this end, we may monitor your gaming patterns and offer assistance where needed.

• Your gaming activity data is used to identify unusual patterns.
• Information related to self-exclusion or limit-setting is stored securely.
• To learn more about our responsible gaming guidelines, visit our Responsible Gaming page.

This platform is for users aged 21 and above only. Information collected for age verification is kept strictly confidential.

10 Third-Party Links

The ace36 website may contain links to third-party websites (such as game provider information pages). ace36 is not responsible for the privacy policies of these external sites. We encourage you to read the privacy policy of any third-party site before visiting it.

11 Policy Changes

ace36 reserves the right to revise this Privacy Policy from time to time. Changes will be published on this page and the "Last Updated" date above will be updated accordingly.

For significant changes, we will send a notification to your registered email address. Continued use of the platform after changes have been made will be considered as your consent to the updated policy.

We recommend that you review this page regularly to stay informed about the latest Privacy Policy.

12 Contact & Complaints

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

We generally aim to respond to your request within business days. Complex matters may take a little longer, but we will keep you informed at all times.